Legal
Privacy Policy
Last updated September 29, 2026
This policy explains what information TheCarGo collects, how we use it, and the choices you have. We build software for brokers — your data, and your customers’ data, is something we take seriously.
1. Overview
TheCarGo provides a platform for auto transport brokers. This policy covers information handled through our websites, our software, the TheCarGo Phone browser extension, and the TheCarGo Connect mobile app for iPhone, iPad, and Android. By using the Service, you agree to the practices described here.
2. Our role for customer data
Organizations that use TheCarGo enter data about their own customers and partners — shippers, carriers, and other contacts. TheCarGo processes that data on behalf of the organization, as its service provider. The organization’s own privacy notice governs that data, and requests about it should be sent to the organization.
3. Information we collect
Account and profile details you provide (name, email, company, phone). Operational data you enter to run your brokerage — leads, quotes, orders, customers, carriers, and documents. Usage and device information collected automatically when you use the Service. Payment details are processed through our payment processors.
4. How we use information
To provide, maintain, and improve the Service; to authenticate users and secure accounts; to process payments; to provide support; to send service and security notices; and to comply with legal obligations. We do not sell personal information. Our website uses advertising cookies (Meta Pixel), which California law may treat as “sharing”. You can opt out via “Do Not Sell or Share My Personal Information” or a Global Privacy Control signal.
6. Service providers we use
We rely on service providers in these categories: hosting (Contabo, in the EU/France); storage (Cloudflare); payments (Stripe, Authorize.net, Square, QuickBooks); telephony and SMS (Telnyx, RingCentral, Speko); email (SendGrid); speech and AI (OpenAI, ElevenLabs, Deepgram, Google Gemini); analytics (Google, PostHog); and load boards (Central Dispatch, Super Dispatch).
7. Load board & payment integrations
When you connect Central Dispatch, Super Dispatch, or a payment processor, data is exchanged with those services to perform the actions you request. Their handling of that data is governed by their own privacy policies.
8. TheCarGo Phone browser extension
TheCarGo Phone is a Chrome extension that puts the softphone — calls, SMS, and your inbox — in a browser side panel. It requires a TheCarGo account and is intended for staff of a subscribing brokerage. When you sign in, your session and trusted-device tokens are kept in the browser’s extension storage on your own device so you stay signed in; they are cleared when you sign out or remove the extension. Calls and messages you place or receive through the panel are carried by our telephony provider and recorded against your organization’s account exactly as they are in the web app — number dialed, message content, timestamps, and call outcome. The extension requests microphone access only to carry the audio of a call you place or answer; that audio is streamed to the telephony provider for the length of the call and is not recorded by the extension. Notifications are used to alert you to incoming calls and messages.
9. Page access & click-to-call
To offer click-to-call, the extension looks for phone numbers in the text of the pages you visit and turns them into a call button. That scan happens entirely in your browser. Page content, page addresses, and browsing history are never sent to TheCarGo and are never stored by us; the only thing that leaves the page is the phone number you choose to call or text, which is handed to the dialer. We do not read or transmit the content of the pages you visit, we do not track your browsing across sites, and we do not use any of it for advertising.
10. Chrome Web Store Limited Use
TheCarGo Phone’s use of information received from Google APIs adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements. We do not sell or transfer that information to third parties for advertising, we do not use it to build advertising profiles, and we do not allow humans to read it except with your consent, for security purposes, to comply with applicable law, or where the information has been aggregated and anonymized.
11. TheCarGo Connect mobile app
TheCarGo Connect brings the softphone, SMS, and your connected email inbox to iPhone, iPad, and Android. It requires a TheCarGo account and is intended for staff of a subscribing organization. Your sign-in session is kept in your device’s secure storage and removed when you sign out. The app asks for permissions only for the features that use them: the microphone, to carry the audio of calls you place or answer; the camera and photo library, only for pictures you choose to attach to a message; your contacts, so you can call or text them from the app — contacts are read on your device and are not uploaded to TheCarGo; speech recognition, to turn what you say into the text of a message when you use dictation, which your device’s speech service (Apple on iOS, Google on Android) processes; and notifications, including call notifications, so incoming calls and messages reach you. Calls, messages, and email you handle in the app are recorded against your organization’s account exactly as they are in the web app.
12. Call recording & transcription
Depending on your organization’s settings, calls placed or received through TheCarGo may be recorded, and recordings may be transcribed. Recordings and transcripts are stored with your organization’s account and are available to users your organization authorizes. A live transcript of a call can also be turned on during the call; it is shown to the people on the call and is not stored separately from the call’s regular recording and transcript. Your organization is responsible for giving any notice and obtaining any consent that laws where it operates require before calls are recorded or transcribed.
13. AI features
Some features use artificial intelligence: an AI voice agent that can answer calls for your organization, live and post-call transcription, and AI summaries of calls. To provide them, call audio, transcripts, and related call details are processed by service providers that perform speech recognition and AI processing on our behalf. AI features are labeled where they appear in the product, including when an AI agent is on a call. Your organization controls whether these features are used.
14. SMS messaging
Text messages are sent only to people who have consented to receive them. Reply STOP to any message to opt out, or HELP for help. Message frequency varies. Message and data rates may apply.
15. Sensitive personal information
We process payment data, account credentials, precise location (truck GPS used for shipment tracking), and the contents of messages only to provide the Service. We do not use them to infer characteristics about people.
16. Deleting your account
You can ask us to delete your TheCarGo account and the personal information associated with it at any time. Email support@thecargo.io from the email address on your account with the subject “Account deletion request”. We complete requests within 30 days and confirm by email. If your account was created by your organization, your organization’s administrator can also remove you. Records that belong to your organization — such as its customers, calls, and messages — remain with the organization. As described under Data retention, we may keep limited information where needed to meet legal, accounting, or security obligations.
17. Data retention
We retain information for as long as your account is active and as needed to provide the Service, then only as long as needed to meet legal, accounting, or security needs. System and webhook logs are deleted automatically after 90 days. You can request export or deletion subject to those obligations.
18. Security
We protect data with encryption in transit, access controls, per-user permissions, and audit logging. No system is perfectly secure, but we work to safeguard your information and to limit who can view or export it.
19. Your rights & choices
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. Contact us to exercise these rights; we may need to verify your identity first.
20. California privacy rights
If you are a California resident, you have the right to know what personal information we collect and how we use and disclose it, to delete it, to correct it, and to opt out of its sale or sharing. You can submit a request by emailing privacy@thecargo.io or through our privacy request form. We respond within 45 days. We will verify your identity before acting on a request, and you may use an authorized agent to submit a request on your behalf. We will not discriminate against you for exercising these rights.
Submit a privacy request22. International users
Our servers are located in the European Union (France), and our service providers are located in the United States and other countries, so your information may be processed outside the country where you live. We take steps to protect it consistent with this policy.
23. Visitors from the EU
For visitors to our website from the EU/EEA, TheCarGo OS Inc is the controller of the personal information collected on the site. We rely on your consent for analytics and advertising cookies, which you can withdraw at any time from “Cookie settings” in the footer. You have the right to access, correct, delete, restrict, or object to processing of your personal information, to data portability, and to lodge a complaint with your local supervisory authority.
24. Children’s privacy
The Service is intended for businesses and is not directed to children under 13, and we do not knowingly collect their information.
25. Changes to this policy
We may update this policy from time to time. We will post the new version with an updated date and, for material changes, provide additional notice.
26. Contact
Questions or requests about privacy can be sent to privacy@thecargo.io.